Telecommunication Industry Ombudsman (TIO)
The
TIO deals with complaints that consumer
have not been
able to resolve with their telephone or internet company, for
information Click here
The OFT
(Office of Fair Trading)
in NSW has information on
Useful
Publications
including
buying a mobile phone
The ACCC
(Australian Competition and Consumer Commission)
has information on phone
problems:
Click here for information on:
Why can Telstra put up my line rental?
Can I get out of my mobile phone contract?
My mobile phone is faulty—what can I do?
Why have my charges gone up if I’m still under contract?
Bundled services
I was misled into entering a contract—can I get out of it?
I don’t think that my phone bill is correct
What phone services am I entitled to receive?
I cannot get faults on my phone fixed
Disclaimer: The information contained on this web site is of a general nature. It is intended as a guide and you must not rely on the information contained on this website for legal purposes. If you have a legal problem you must seek independent legal advice from a qualified legal practitioner. To the extent permissible by law, the Lismore and District Financial Counselling Service Inc. disclaims all liability for anything contained on or accessed via this site and any use you make of it.
Please note that some of the information on this website applies to residents of NSW Australia only.Credits: Web content produced with funding from the Sugar Industry Reform Program.